Creating a WCF ACD (Automatic Call Distributor) Server Part I
Creating a WCF ACD Server Part II - Presence using the UC AJAX SDK
In March of last year I started a CodePlex project which didn't get very far and I kind of left it. At that time Speech Server (2007) was still in Beta and I wanted to build an ACD for it, which I somewhat accomplished. If you aren't sure what an ACD is here is the Wiki link: http://en.wikipedia.org/wiki/Automatic_call_distributor
The idea is simple, when a call comes in on Speech Server (2007) and the caller asks to be transferred to an agent, we need some logic to decide which agent to transfer it to. Typically an ACD uses a common protocol called CSTA, this application doesn't. Since I'm only supporting Speech Server and no other IVR Platform I don't have a real need to use CSTA.