Entity Model
This section covers the entity model for Microsoft Dynamics CRM. The entity
model illustrates the developer's view of the business and service entities.
Described herein are the entities used by all Microsoft Dynamics CRM developers,
such as Contact, Account, Lead, and Opportunity. This includes the entity
relationships and behavior. The entities are divided up to correspond to the
areas shown in the Web application.
In This Section
Find a key to the entity diagrams.
General
Information about Entities
Specifies general information about the entity model such as
common actions that can be performed on most entities.
Learn about the entities that describe your organization:
organization, sites, business units, users, and teams.
Read about the entities used to describe your customers and the
activities for a business: account, contact, queue, and all kinds of
activities.
See the entities used to manage your sales processes: lead,
opportunity, competitor, quote, order and invoice, product catalog, and sales
literature.
Read about the entities used to run marketing campaigns:
campaign and list.
Find the entities used for customer service: contract, incident,
subject, and the knowledge base.
See the entities used for scheduling: calendar, equipment and
facilities, schedule, appointment, and service appointment.
Queries, Notes and
Attachments
Learn about entities that work with other entities: userquery,
saved query, annotation, and attachments.